Privacy Policy

1. Introduction

Perfecta Casa Real Estate respects your privacy and is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

This Privacy Policy explains how we collect, use, and safeguard your information when you use our Website or services.

2. Information We Collect

We may collect:

A. Personal Information

Full name
Phone number
Email address
Nationality
Identification documents (passport/Emirates ID)
Transaction details
Payment information

B. Technical Information

IP address
Browser type
Device information
Cookies
Website usage data

C. Property Information

Listing details submitted by owners/agents
Property photos and documents

3. How We Use Your Information

We use your data to:

respond to enquiries
arrange property viewings
process listings and transactions
comply with AML/KYC regulations
send marketing communications (with consent)
improve our Website and services
meet legal obligations

We only process personal data for lawful and legitimate purposes.

4. Legal Basis for Processing

We process data based on:

your consent
contractual necessity
legal compliance (AML/RERA regulations)
legitimate business interests

5. Sharing of Information

We may share your information with:

developers, landlords, buyers, tenants
government authorities or regulators (RERA/DLD/AML bodies)
banks and payment processors
legal advisors
IT and hosting providers

We do not sell personal data to third parties.

6. Cookies

Our Website uses cookies to:

enhance user experience
analyze traffic
improve performance

You may disable cookies through your browser settings.

7. Data Retention

We retain personal data only as long as necessary for:

service delivery
legal compliance
dispute resolution

Data is securely deleted when no longer required.

8. Data Security

We implement reasonable technical and organizational safeguards including:

encrypted servers
restricted access controls
secure hosting
internal confidentiality policies

However, no system is 100% secure.

9. Your Rights Under UAE PDPL

You have the right to:

access your data
request correction
request deletion
withdraw consent
restrict processing
lodge complaints with authorities

Requests may be sent to: info@pcasa.ae

10. Marketing Communications

We will only send marketing messages where:

you opt-in, or
permitted by law.

You may unsubscribe at any time.

11. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our Website.

12. Policy Updates

We may update this Privacy Policy periodically. Continued use of the Website indicates acceptance of changes.

13. Contact Us

Perfecta Casa Real Estate
Email: info@pcasa.ae
Website: www.pcasa.ae
United Arab Emirates