Privacy Policy

1. Introduction

Perfecta Casa Real Estate respects your privacy and is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

This Privacy Policy explains how we collect, use, and safeguard your information when you use our Website or services.

2. Information We Collect

We may collect:

A. Personal Information

• Full name

• Phone number

• Email address

• Nationality

• Identification documents (passport/Emirates ID)

• Transaction details

• Payment information

B. Technical Information

• IP address

• Browser type

• Device information

• Cookies

• Website usage data

C. Property Information

• Listing details submitted by owners/agents

• Property photos and documents

3. How We Use Your Information

We use your data to:

• respond to enquiries

• arrange property viewings

• process listings and transactions

• comply with AML/KYC regulations

• send marketing communications (with consent)

• improve our Website and services

• meet legal obligations

We only process personal data for lawful and legitimate purposes.

4. Legal Basis for Processing

We process data based on:

• your consent

• contractual necessity

• legal compliance (AML/RERA regulations)

• legitimate business interests

5. Sharing of Information

We may share your information with:

• developers, landlords, buyers, tenants

• government authorities or regulators (RERA/DLD/AML bodies)

• banks and payment processors

• legal advisors

• IT and hosting providers

We do not sell personal data to third parties.

6. Cookies

Our Website uses cookies to:

• enhance user experience

• analyze traffic

• improve performance

You may disable cookies through your browser settings.

7. Data Retention

We retain personal data only as long as necessary for:

• service delivery

• legal compliance

• dispute resolution

Data is securely deleted when no longer required.

8. Data Security

We implement reasonable technical and organizational safeguards including:

• encrypted servers

• restricted access controls

• secure hosting

• internal confidentiality policies

However, no system is 100% secure.

9. Your Rights Under UAE PDPL

You have the right to:

• access your data

• request correction

• request deletion

• withdraw consent

• restrict processing

• lodge complaints with authorities

Requests may be sent to: info@pcasa.ae

10. Marketing Communications

We will only send marketing messages where:

• you opt-in, or

• permitted by law.

You may unsubscribe at any time.

11. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our Website.

12. Policy Updates

We may update this Privacy Policy periodically. Continued use of the Website indicates acceptance of changes.

13. Contact Us

Perfecta Casa Real Estate
Email: info@pcasa.ae
Website: www.pcasa.ae
United Arab Emirates