PRIVACY POLICY
Last Updated: 3 October 2026
Perfecta Casa Real Estate (“Perfecta Casa”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, submit property or client enquiries, request brochures, communicate with our team, register an account, submit a property for listing, or otherwise use our online and real-estate services.
By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Perfecta Casa Real Estate is a real estate brokerage operating in the United Arab Emirates.
We provide services that may include:
For privacy-related enquiries, please contact us using the details provided at the end of this Policy.
We process personal information in accordance with applicable UAE data-protection requirements, including Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data, where applicable.
The UAE law establishes obligations concerning the confidentiality and security of personal data, restricts processing without an appropriate basis, and regulates cross-border transfers. u.ae
We also take into account applicable real-estate regulatory and consumer-protection requirements.
Depending on how you interact with us, we may collect the following categories of information.
This may include:
Where you are a buyer or tenant, we may collect:
Where you submit or list a property, we may collect:
Where required for legal, transaction or compliance purposes, we may collect:
Such information is collected only where reasonably required for the relevant service, transaction or compliance obligation.
When you visit our website, certain technical information may be collected automatically, such as:
This information may be collected through server logs, cookies, analytics technologies and similar tools.
Dubai Land Department’s own privacy guidance similarly describes collection of technical log data such as IP address, browser/device information, pages visited and cookies for website management and analytics. Dubai Land Department
We may receive personal information from third-party sources where permitted, including:
Where a third-party platform sends your information to us following your enquiry or request, we use that information for the purpose for which it was provided and for related real-estate follow-up.
We may use personal information to:
Where applicable, we process personal information based on one or more appropriate grounds, including:
The UAE PDPL generally restricts personal-data processing without consent except where an applicable lawful exception exists. u.ae
Where processing is based on consent, you may withdraw that consent subject to legal or contractual requirements.
When you enquire about a property or project, your information may be entered into our customer relationship management system.
The CRM may record:
This allows our team to respond efficiently and maintain continuity of service.
If you provide your contact details or initiate communication with us, we may contact you through:
Messages may relate to:
Where marketing consent is legally required, we will seek such consent before sending promotional communications.
You may ask us to stop promotional communications at any time.
We may send relevant property updates or marketing communications where permitted.
Marketing may include:
The UAE Government’s consumer-protection guidance states that suppliers are expected to protect consumer privacy and data security and refrain from using consumer data for promotional and marketing purposes contrary to applicable requirements. u.ae
You may opt out of promotional communications at any time by:
Operational or transaction-related messages may still be sent where necessary.
When you request or receive a property or project brochure, we may record:
Digital brochures may contain:
If you click a link or QR code, the destination website may process normal technical usage information.
When you use our “Submit Your Property” service, we may collect information necessary to:
Submitting a property does not automatically mean it will be accepted or published.
If the website allows user registration, we may collect:
Passwords should be stored using secure cryptographic hashing and not in readable form.
Our website may use cookies and similar technologies for:
Cookies are small files stored on your device.
Dubai Land Department notes that cookies may be used to improve navigation, facilitate registration and customise user experience. Dubai Land Department
Where required, non-essential cookies should only be activated after the appropriate consent choice.
Users may manage cookies through browser settings and, where available, our cookie-management tool.
We may use analytics tools to understand:
Analytics may involve third-party service providers such as Google or similar providers.
We should configure analytics in accordance with applicable consent and privacy requirements.
If you submit information through a Meta or Google lead form, the relevant advertising platform may provide your details to Perfecta Casa.
Information received may include:
The advertising platform may separately process information under its own privacy terms.
Perfecta Casa is responsible for how we subsequently process the information received by us.
We may use AI-assisted tools for limited business functions such as:
We do not intend AI-generated output to replace human review in material real-estate or compliance decisions.
Where external AI providers process information on our behalf, appropriate security and data-minimisation measures should be used.
Sensitive identification or compliance documents should not be submitted to external AI systems unless specifically authorised and appropriately protected.
We may disclose personal information where reasonably necessary to:
We do not sell your personal information as a standalone commercial product.
DLD’s privacy policy similarly distinguishes sharing with service providers and disclosures required by law or government authorities. Dubai Land Department
We may use third-party providers for:
Where providers process personal data on our behalf, we seek to use providers with appropriate security and confidentiality arrangements.
Some service providers may process or store information outside the UAE.
Where personal data is transferred internationally, we will seek to comply with applicable UAE requirements relating to cross-border transfers.
The UAE PDPL specifically addresses requirements for cross-border transfer and sharing of personal data. u.ae
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:
Measures may include:
However, no internet transmission or storage system can be guaranteed to be completely secure.
DLD similarly states that administrative, technical and physical safeguards are used while noting that absolute security cannot be guaranteed. Dubai Land Department
Access to personal information should be limited to employees, agents and authorised service providers who need the information for legitimate business purposes.
User access to our CRM and administrative systems may be controlled by role and permission settings.
We retain personal information only for as long as reasonably necessary for:
Different categories of information may have different retention periods.
Where there is no continuing lawful or operational need, information should be deleted, anonymised or securely archived as appropriate.
Subject to applicable law and relevant exceptions, you may have rights concerning your personal information, including the right to:
The UAE Government describes rights under the PDPL including correction of inaccurate information and requesting restriction or cessation of processing. u.ae
To exercise a privacy right, contact us using the details below.
We may need to verify your identity before processing a request.
You may request deletion of personal information where applicable.
We may retain certain information where necessary to:
If information we hold about you is incorrect or outdated, please contact us and provide the corrected information.
Where processing relies on your consent, you may withdraw consent at any time.
Withdrawal does not affect processing lawfully carried out before the withdrawal.
It may affect our ability to continue providing certain services that depend on the information.
If we become aware of a personal-data security incident, we will assess the incident and take appropriate steps in accordance with applicable law.
Where notification to an authority or affected individual is legally required, we will make such notification in accordance with applicable requirements.
Our real-estate services are generally intended for adults.
We do not intentionally seek to collect personal data from children who lack legal capacity to enter the relevant transaction.
If we become aware that personal information relating to a child has been provided without appropriate authority, we will take appropriate steps.
Our website may contain links to:
These third parties operate their own privacy practices.
We encourage users to review the applicable privacy policies of third-party websites.
DLD also notes that external websites linked from its platform are subject to their own privacy practices. Dubai Land Department
Where maps or location-based services are embedded, third-party map providers may process technical or location-related information according to their own policies.
Location information displayed for a property may be approximate unless expressly stated otherwise.
Our internal systems may record actions such as:
These records help us maintain operational accountability, security and service continuity.
We may disclose information where reasonably necessary to:
If Perfecta Casa undergoes a restructuring, merger, acquisition or transfer of business assets, personal information may be transferred as part of the relevant business transaction, subject to applicable law and confidentiality requirements.
We may update this Privacy Policy periodically to reflect:
The latest version will be published on the website with the revised “Last Updated” date.
If you have questions about this Privacy Policy, our handling of personal information, or wish to make a privacy-related request, contact:
Perfecta Casa Real Estate
Dubai, United Arab Emirates
Website: www.pcasa.ae
Privacy / General Email: [insert official email]
Telephone: [insert official telephone]
Office Address: [insert registered office address]
Trade Licence No.: [insert]
RERA / ORN: [insert if applicable]